Smart Brands Race to Respond

Did you know that, today 8 in 10 companies believe they provide superior customer service on social media outlets, while the fact is that 9 in 10 consumers disagree.

Most brands are not keeping up with increased engagement, this infographic below shows that on average, brands only answers 20 percent of messages that require a response or attention.

At the other hand consumers expect a fast response, on average 42 percent of Facebook users expect a response within 60 minutes and 32 percent Tweeters expect a response within 30 minutes.

The smartest companies build stronger relationships on social media – keep scrolling to see why.

Source: www.brickfish.com

About The Author

Khalid Essam

Khalid is the Chief of Staff at AOK. He collaborates with a team of specialists to develop and implement successful digital campaigns, ensuring strategic alignment and optimal results. With strong leadership skills and a passion for innovation, Khalid drives AOK’s success by staying ahead of industry trends and fostering strong client and team relationships.

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