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How to Define Your Ideal Customer Profile (and Become Their Hero)

October 15, 2025 / by Dave Burnett

Every great strategy starts with the customer you choose. On a recent call, a women-led commercial real estate firm told us they wanted to grow beyond referrals. Before we touched a line of copy, we defined their Ideal Customer Profiles—plural. One ICP was a master-broker partner. Another was the...